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Top 25 ITSM Pundits by Klout [August 2012 Update]

ITSM Pundits Leading the Industry The list below contains my view on the key influencers, practitioners and personalities from the ITSM industry ranked by Klout (a measure of online influence) Top 25 ITSM Pundits by Klout Stephen Mann 64 Chris Dancy 63 Jarod Greene 62 Aprill Allen 62 Karren Ferris 61 Patrick Bolger 61 Tristan Boot 61 Brian Hollandsworth 60 Roy Atkinson 60 Rob England 60 William... 

7 Benefits of Using a Known Error Database (KEDB)

KEDB - a repository that describes all of the conditions in your IT systems that might result in an incident for your customers. I was wondering – do you have a Known Error Database? And are you getting the maximum value out of it? The concept of a KEDB is interesting to me because it is easy to see how it benefits end users. Also because it is dynamic and constantly updated. Most of all because...