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Mobile: the new frontier for self-service

Artificial Intelligence on the service desk [Holly from RedDwarf]Google searches performed on a mobile device outstripped desktop searches (in certain territories), according to figures released last week. That’s an important milestone in the meteoric use of mobile. Of course, the searches refer to global use of Google, including consumers searching for the nearest pizza joint, and are not necessarily... 

Dancybot V0.1

Hot on the heels of the first 24-hour digital ITSM conference in December… The ITSM Review is pleased to announce the launch of the first digital ITSM celebrity. It is only a matter of time before speech recognition, bots, virtual service desk operators and ‘ubiquitous intelligent systems’ are common place in IT support – so we need to get used to the idea mashing up real personalities with... 

Product Group Tests

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