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You don't need to be a Genius or a Guru to offer a Personal Service Desk

A Genius Bar for the Service Desk, could it work? You’ll surely be familiar with the ancient Chinese curse “may you live in interesting times”. Well, those working in IT these days are so beset with “interesting” challenges that they might be justified in feeling that they accidentally offended some Chinese ancestors in a previous life. One thing about working in IT – it’s... 

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