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Practical Ways to Eliminate Alert Fatigue

In March 2014, US Retailer, Target revealed that its security software had detected its now infamous data breach five months earlier, and that at least eight IT employees had seen the threat alert but decided not to act on it.  Some commentators jumped on the firm for its apparent incompetence, but security experts say its reaction was pretty normal. So how and why do data breaches, equipment failures... 

The Top Five Worries for IT Service Managers

What keeps you up at night? This article has been contributed by Teon Rosandic, VP EMEA at xMatters. What keeps you up at night? People love to ask business leaders this question. You can find the worries for IT service managers in the headlines of your favorite news sources every day. IT service managers have to contend with everything from routine service tickets to critical connectivity outages.... 

How to use rapid communications to meet customer service goals using SLAs

Teon Rosandic This article has been contributed by Teon Rosandic, VP EMEA at xMatters. IT leaders and engineers certainly have their hands full with ever more sophisticated internal customers who are more empowered and easily disappointed than ever.  They are placing greater demands to “get it right” and deliver immediate access to information, products and services. End users want to... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

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